Given the work we do, many customers are increasingly trusting our company. Come and be part of the adventure, join our team and benefit from rewarding compensation and a pleasant working environment.

With a higher education Bac to Bac+2 minimum or equivalent experience, you ideally have experience in customer relations as a teleconsultant which has enabled you to acquire and develop the following skills :

• Excellent level of speech and elocution
• Very good writing skills
• Sense of service and customer satisfaction developed
• Stress management and emotional mastery in the context of the management of difficult customers
• Ability to adapt and work in a team
• Open-mindedness and strength of proposal
• Time and priority management
• Culture of results
• Mastery of the Office package and ideally a CRM.

Assignment :

• Within the group´s Customer Relations Center (thirty employees) attached to a supervisor, you intervene on the requests of our tenant customers (Telephone, email, Web)
• The Customer Relations Center is a springboard to careers in Customer Relations.

Do you want to pursue a career within a dynamic group ? This position is for you !

Your main tasks are :

• Welcome the customer, understand his request and reformulate it by knowing how to adapt your speech to his situation
• Deal with the commercial and/or technical requests of our customers by providing an appropriate response in conjunction with the field teams
• Ensure optimal processing quality in compliance with telemarketing rules
• Efficiently handle the various calls by optimizing their duration in order to regulate call flows
• Provide information on IT tools in accordance with established procedures
• Identify and report any anomaly
• Report to the Supervisor any malfunction or relevant remark from customers
• Ensure that your knowledge is maintained following the evolution of the company´s processes and operating methods
• Submit suggestions for improvement to the Supervisor
• You may also be required to mentor new employees.